Priority Description

Priority Levels

An issue has a priority level which indicates its importance.

Blocker Blocks your ability to work with a major function of the Signature System.
Critical Severe problem in a functionality of the Signature System.
Major Loss of a minor function in the Signature System.
Minor Loss of a minor function, or other problem where easy workaround is present.
Trivial Cosmetic problem like misspelt words or misaligned text.
Enhancement A request for an enhancement in the Signature System.
Normal Normal request, such as a request for a training or explanation on one of features in the Signature System.


Each issue has a status, which indicates the stage of the issue. In the default workflow, issues start as being Open, progressing to In Progress, Resolved and then Closed. Other workflows may have other status transitions.

Open The issue is open and ready for the assignee to start work on it.
In Progress This issue is being actively worked on at the moment by the assignee.
Reopened This issue was once resolved, but the resolution was deemed incorrect. From here issues are either marked assigned or resolved.
Resolved A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.
Pending The issue is pending reporter input
Closed The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.